Quality And Power In The Supply Chain
Part I Prologue: Power and its impact on the customer-supplier relationship – Relationships – Power and its impact on the customer-supplier relationship – Introduction – The role of power in managing demand – The seller-seller relationship in the automotive sector: – Economic dualism in the world International standards – United States vs. Japan – About registrars and bureaucratic power – Limits and absurdities – Types of organizations – Registrars as a combination of manual and procedural bureaucracy- Virtual certification is: guaranteed, cheap and easy – Part I The Limits of Quality: Essays on Another Reality – Thoughts on the Relativity of Quality – Zen of Quality – Is There a Universal Management Approach? – Are there universal quality principles? – Can quality be translated? – Quality: absolute or relative? – If a smile is a sign of inferiority – Conclusion – How old can a company be?- Designed to last: The age of flexibility – Flexibility and competitiveness – Commercial success: Is it only based on quality aspects? Quality: A Small Element of Affordability – G H Bass Vs. Vita Needle Company – Response Dilemma – Conclusion – About Customer Service – Who is the Customer? – The question is: should all customers be treated like royalty? – Fashion, incompetence, ignorance, and stupidity – Introduction – On the stupidity of the Federal bullshit – The truck rental case – Part quality and French public transport – Can inferior quality be sold?